Cancellation Policy
Thank you for shopping with us. We value every customer and every order placed with our business. Please read our cancellation policy carefully before placing an order.
Order Cancellation
- Orders can be cancelled within 24 hours of placing the order.
- Once the product manufacturing, customization, polishing, or dispatch process has started, the order cannot be cancelled.
- Customized, personalized, or made-to-order jewellery items are non-cancellable.
Advance Payments
- Any advance amount paid for customized or special orders will be non-refundable.
- For regular products, eligible cancellations will be processed after deducting applicable payment gateway or transaction charges.
Cancellation by the Business
We reserve the right to cancel any order due to:
- Product unavailability
- Pricing or technical errors
- Incomplete payment
- Suspicious or fraudulent transactions
- Unforeseen production issues
In such cases, the customer will receive a full refund for the paid amount.
Wallet Refund Policy
- If an order is cancelled after successful payment, the eligible refund amount will be credited to the customer’s website wallet.
- Wallet balance can be used for future purchases, exchanges, or order adjustments within our business.
- Wallet refunds are non-transferable and cannot be converted into cash unless approved by the business.
- The refunded wallet amount will reflect within 24–48 hours after cancellation approval.
Refund Process
- Approved refunds will be processed within 7–10 business days.
- Refund timelines may vary depending on the customer’s bank or payment provider.
Exchange Instead of Cancellation
Customers may choose to exchange eligible products based on our exchange policy instead of cancelling the order.
Contact Us
For cancellation requests or support, please contact us through our official business contact number:
📞 9000395156
You may also contact us through our official social media pages with your order details.